Connect Cadulis to Speakylink

Speakylink Overview

Speakylink is a visual assistance solution for contact centers (after-sales service, order processing, customer service, complaints department, etc.). From an ongoing traditional phone call, whether inbound or outbound, Speakylink enables customer advisors to complement their calls with video, co-browsing, photos, chat, and files—helping them better contextualize the customer’s issue.

Discover Speakylink

Our 4 main areas of expertise

• Call center solutions
• Customer Relationship
• Integration with customer relationship tools
• Video channel

Visual assistance (or the video channel) allows for even more human interaction in relationships, in an era of “all-digital” and “all-machine.” Visual assistance leverages technology to serve human relationships.

Speakylink’s mission is to eliminate daily pain points while contributing to companies’ CSR initiatives through a simple, easy-to-use, installation-free, and secure solution.

Connect Speakylink to Cadulis

By connecting Speakylink to Cadulis, you can directly launch a visual assistance session with your customer (or your field agent) and store session media in Cadulis: photos, videos, etc.

Create a “Speakylink” Field on Your Activity

On the relevant activity type, add a speakylink-type field to the mission form or the closing form.

Configure the Connection

Enter the URL of the speakylink instance provided by your customer service, and fill in the information you want to pre-populate in the invitation: your customer’s phone number, email, etc.

In the dropdown “Store received media in”, select the photo or file-type field where the media from the speakylink session will be sent to Cadulis.

Start a Speakylink Visual Assistance Session

Once the field is configured, simply click the corresponding button on the mission or closing record to open a Speakylink invitation page:

The information configured in the field is automatically sent to Speakylink to avoid errors.

All that’s left is to conduct your Speakylink session. Your contact receives the connection link and your session starts as soon as they connect.

Retrieve Files in Cadulis

From the open Speakylink session, simply click the media send button to send it directly to Cadulis, into the field of the activity from which you launched the visual assistance session.

To enable your Speakylink session to send media to Cadulis, simply ask your Speakylink customer service to activate the Cadulis plugin on your account!

Button to click in the Speakylink session to automatically send the file to Cadulis:

On the Cadulis activity, you will then directly find the files sent from Speakylink: