News on field service management and optimization

The Field Service Management Blog

Tips for optimizing your technicians' schedules and automating your activity management

How field route management directly impacts customer satisfaction

Managing field routes is a strategic challenge for companies whose teams operate in the field. According to a Salesforce study, 84% of customers say that the experience offered by a company is as important as its products or services. However, inefficient route management can lead to delays, errors, and frustrations, directly impacting customer satisfaction.

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Field Service Management: The Key Features of Cadulis

When well organized, field service management can transform a company's daily operations. But without the right tools, it can quickly become a major issue: delays, loss of productivity, customer dissatisfaction... Cadulis, an all-in-one field service management solution, is committed to simplifying these processes and helping companies become more efficient.

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The Impact of Route Optimization on Productivity Thanks to Cadulis

The search for solutions to optimize processes and reduce costs is a constant pursuit. Among the most powerful levers for improving efficiency, route optimization proves to be a real asset. According to a Gartner study, companies that improve their routes can reduce their delivery costs by 10 to 15%. In addition, McKinsey & Company indicates that optimizing routes can increase customer satisfaction by 20%.

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