Category: Field Service Management

Since a ruling in November 2022, the Court of Cassation has profoundly changed the interpretation of "work travel time" for mobile employees. A decision that has largely gone under the radar, but whose legal, financial, and organizational consequences are very real. It's time to take a closer look at what this means.

Optimizing maintenance interventions has become a major challenge for companies seeking to reduce costs and improve efficiency. While CMMS (Computerized Maintenance Management System) software developed in the 1980s is often cumbersome and inflexible, modern solutions like Cadulis, combined with remote troubleshooting tools such as Speakylink, enable an effective digital transition. Let's decipher the new optimization levers that are transforming maintenance.

Field service management has undergone profound transformations in recent years, and 2025 is no exception. Between digitalization, artificial intelligence, and new customer expectations, companies must adapt to optimize their operations. Let’s explore together the major trends and key figures shaping the sector this year.

The solar panel installation market is booming. Faced with growing demand, installers need to optimize their processes to be more efficient. Poor organization can lead to additional costs, wasted time, and decreased customer satisfaction. Cadulis positions itself as an essential ally to optimize every field operation and ensure a smooth, seamless installation process.

Technological innovations are transforming the field of meter readings, whether for water, electricity, or gas. By integrating smart sensors, real-time data management, and scheduling algorithms, these advances enable companies to improve the reliability and efficiency of their operations while reducing costs and carbon footprint. End users benefit from greater accuracy and simplified management of their consumption. Data security is also enhanced, with encryption at every stage, ensuring confidentiality and trust.

For fiber optic installers, a high-performance tool kit and an efficient field service management software are essential to ensure quality installations and optimize their work. This guide reviews the must-have equipment, such as the fusion splicer, power meter, cleaver, and stripping pliers, which guarantee precise and durable installations. A field service management software like Cadulis complements these tools by offering key features: route optimization, customizable forms, centralized information, and connectivity with other systems. Thanks to these solutions, installers gain productivity, reliability, and efficiency, while also improving customer satisfaction. Future innovations in the field could steer interventions toward new technologies, such as satellite box installations, with tools that are increasingly adapted and connected.

This article offers 10 tips to optimize field operations and improve profitability. It highlights the importance of automating repetitive tasks, such as drafting and sending reports, to free up valuable time. Centralizing information allows technicians to better prepare and solve problems more efficiently. Route planning, optimized with smart tools, reduces unnecessary mileage and increases the number of interventions per day. Automated SMS reminders and the ability for customers to cancel or reschedule their appointments help reduce unexpected events. The article also emphasizes analyzing collected data to anticipate needs and adjust strategies. By using dedicated software like Cadulis, companies can not only reduce administrative costs but also improve technician productivity, thereby increasing their overall profitability.

In a constantly evolving world where speed and efficiency are key success factors, real-time scheduling is emerging as an essential lever for businesses.
According to a recent McKinsey study, companies that adopt advanced scheduling tools can improve their productivity by up to 30%.

Field route management is a strategic challenge for companies whose teams operate in the field. According to a Salesforce study, 84% of customers say that the experience provided by a company is as important as its products or services. However, inefficient route management can lead to delays, errors, and frustration, directly impacting customer satisfaction. 

Managing field operations is a major challenge for many small and medium-sized enterprises (SMEs). They must juggle team organization, task tracking, and customer satisfaction.