Category: Field Service Management

Field route management is a strategic challenge for companies whose teams operate in the field. According to a Salesforce study, 84% of customers say that the experience provided by a company is as important as its products or services. However, inefficient route management can lead to delays, errors, and frustration, directly impacting customer satisfaction. 

Managing interventions is a major challenge for many small and medium-sized enterprises (SMEs). They must juggle team organization, task tracking, and customer satisfaction.

Today, we present a solution that will optimize your field intervention management: Cadulis. This management software promises to transform your field operations by making them smoother, faster, and above all, more efficient. 

The search for solutions to optimize processes and reduce costs is a constant quest. Among the most powerful levers for increasing efficiency, route optimization proves to be a real asset. According to a Gartner study, companies that improve their routes can reduce their delivery costs by 10 to 15%. Additionally, McKinsey & Company indicates that optimizing routes can increase customer satisfaction by 20%.

Did you know that companies spend an average of 500 hours per year creating manual reports? This figure highlights the burden of traditional reporting in terms of time and resources. Even worse, these manual reports are often prone to errors, which can have negative consequences on a company’s strategic decisions.

In the business world, activity reports play a crucial role. They provide a detailed overview of operations, support decision-making, and serve as a foundation for continuous improvement. However, creating complete and accurate activity reports can be complex and time-consuming. Fortunately, innovative solutions like Cadulis simplify this process.

Field service management is a crucial aspect for companies operating in the field. Effective intervention management can significantly improve productivity, reduce operational costs, and ensure better customer satisfaction. However, to achieve these goals, it is essential to choose the right field service management software. So, how do you choose the best software to meet your company’s needs?