Case Study:

A historic family business, EGR has profoundly transformed its scheduling and field operations management with a digital solution tailored for construction companies. This change not only streamlined organization, but also improved customer satisfaction and team cohesion.

A craft heritage facing new challenges

Entreprise Générale du Rhône has been established for three generations in the construction landscape. Founded by the grandfather of the current manager, it has gradually developed around three main areas: carpentry, painting, and electricity. With six permanent employees, EGR regularly calls on subcontractors and freelancers to absorb peaks of activity on construction and maintenance sites.

But as is often the case in finishing works companies, daily field operations management relied on rudimentary tools. A secretary centralized all scheduling using several Excel files and countless phone calls. The result: delayed projects, poorly informed technicians, and sometimes disastrous billing delays.

"Schedules were a constant battle. When a client called, we had to find out who was where, which took forever. We felt like we were just enduring the organization." – EGR Manager

When a peer's experience sparks a solution

The turning point came from a simple conversation. An industry peer, manager of an energy audit company, mentioned how he streamlined his operations thanks to Cadulis, a scheduling management software for finishing contractors. Curious, the EGR manager asked for a demo. He quickly realized this platform could transform his daily work.

The goal was not just to replace Excel, but to centralize information, streamline communication with field staff, and better manage projects. A major change, certainly, but one that had become essential.

A smooth transition thanks to Cadulis support

Implementing a new tool is never trivial. At EGR, the transition was experienced with some anxiety. "It's always a bit scary to change our habits," admits the secretary, now the linchpin of the new system. Fortunately, the Cadulis team played a key role during this adaptation phase: availability, clear guidance, responsiveness.

Within a few weeks, all staff became familiar with the solution. Schedules are now accessible in real time, technicians receive their assignments on mobile, and last-minute emergencies are much rarer. The tension has disappeared. And with it, a good portion of customer complaints.

Smooth and connected daily management

Now, the EGR secretary schedules interventions in just a few clicks. Each assignment instantly appears on the technicians’ smartphones, with all necessary information: address, project description, documents to complete, photos to take, and client signature.

The teams use the Cadulis mobile app to send reports and photos directly from the field. Everything is centralized, traceable, and accessible without digging through emails or folders. No more wasting time searching for "the right Excel file."

Subcontractors have their own dedicated access. They view their assignments, add their reports and photos, all without the company having to purchase a full license for them. Cadulis’ "volume-based" billing allows EGR to stay agile and adapt costs to the reality of its business.

Tangible and lasting results

Since implementing Cadulis, the effects are visible at every level:

• Fewer errors and oversights in scheduling.
• Projects delivered on time, without unnecessary delays.
• Faster and smoother billing, reducing cash flow tensions.
• Happier and more loyal customers.
• And even... a better atmosphere at the coffee machine!

"Before, during breaks, we would list all the issues. Now, we laugh wondering how we managed before Cadulis." – EGR Manager

Above all, a human impact

What stands out most is the change in mindset. Technicians now feel valued. The tool saves them time, gives them autonomy and clarity. The secretary has rediscovered the pleasure of her job, free from the stress of daily emergencies. And the manager can finally focus on growing the business instead of just managing the day-to-day.

What’s next? EGR’s connected future

Today, the collaboration between EGR and Cadulis continues to grow. New projects are underway: launching a client portal for project tracking, integrating satisfaction surveys, and automatic connection with the billing software. All these developments are possible thanks to Cadulis’ open architecture and APIs.

The EGR story perfectly illustrates how a craft business can succeed in its digital transformation without losing its soul. By adopting a tool suited to its field reality, it has revitalized its organization and prepared for future growth.

Conclusion: technology serving expertise

Scheduling management for a finishing contractor is not just a matter of tools, but of method and trust. Cadulis has provided EGR with a reliable, simple, and collaborative framework where every stakeholder – employee, subcontractor, client – finds their place. A great demonstration that innovation, when well supported, can strengthen people as much as performance.