Case Study:

A historic family business, EGR has profoundly transformed its scheduling and field operations management thanks to a digital solution tailored for construction companies. This change not only streamlined organization, but also improved customer satisfaction and team cohesion.

Craftsmanship heritage facing new challenges

Entreprise Générale du Rhône has been established for three generations in the construction industry. Founded by the current manager's grandfather, it has gradually developed around three main areas: carpentry, painting, and electrical work. With six permanent employees, EGR regularly calls on subcontractors and freelancers to handle peaks of activity on construction and maintenance sites.

But as is often the case in finishing companies, day-to-day management of field operations relied on rudimentary tools. A secretary centralized all scheduling using several Excel files and countless phone calls. The result: project delays, poorly informed technicians, and sometimes disastrous billing delays.

"Scheduling was a constant battle. When a client called, we had to figure out who was where, which took forever. We felt like we were always behind the organization." – EGR Manager

When a peer's experience sparks a solution

The turning point came from a simple conversation. A peer in the sector, manager of an energy audit company, mentioned how he streamlined his operations thanks to Cadulis, a scheduling management software for finishing companies. Curious, the EGR manager requested a demo. He quickly realized this platform could transform his daily work.

The goal was not just to replace Excel, but to centralize information, streamline communication with field staff, and better manage projects. A significant change, yes, but now essential.

A smooth transition thanks to Cadulis support

Implementing a new tool is never trivial. At EGR, the transition was experienced with some stress. "It's always a bit scary to change our habits," confides the secretary, now the linchpin of the new system. Fortunately, the Cadulis team played a key role during this adaptation phase: availability, guidance, responsiveness.

Within a few weeks, all staff became familiar with the solution. Schedules are now accessible in real time, technicians receive their assignments on mobile, and last-minute emergencies are much rarer. The tension has disappeared. And with it, a large part of customer complaints.

Smooth and connected daily management

Now, the EGR secretary schedules field operations in just a few clicks. Each assignment instantly arrives on the technicians' smartphones, along with all necessary information: address, project description, documents to fill out, photos to take, and client signature.

Teams use the Cadulis mobile app to send reports and photos directly from the field. Everything is centralized, traceable, and accessible without digging through emails or folders. No more wasting time searching for "the right Excel file."

Subcontractors have their own dedicated access. They view their assignments, add their reports and photos, all without the company having to buy them a full license. Cadulis' "pay-per-use" billing allows EGR to stay agile and adapt costs to the reality of its business.

Tangible and lasting results

Since implementing Cadulis, the effects are visible at every level:

• Fewer errors and omissions in scheduling.
• Projects delivered on time, without unnecessary delays.
• Faster and smoother billing, reducing cash flow tensions.
• More satisfied and loyal clients.
• And even... a better atmosphere at the coffee machine!

"Before, during breaks, we listed all the problems. Today, we laugh wondering how we managed before Cadulis." – EGR Manager

Above all, a human impact

What stands out the most is the change in mindset. Technicians now feel valued. The tool saves them time, gives them autonomy and clarity. The secretary has rediscovered the pleasure of her job, freed from the stress of daily emergencies. And the manager can finally focus on developing the business instead of daily management.

What's next? EGR's connected future

Today, the collaboration between EGR and Cadulis continues to grow. New projects are underway: launching a client portal for project tracking, integrating satisfaction surveys, and automatic connection with the billing software. All these improvements are possible thanks to Cadulis' open architecture and its APIs.

EGR's story perfectly illustrates how a craft business can succeed in its digital transformation without losing its soul. By adopting a tool adapted to its field reality, it has revitalized its organization and prepared for future growth.

Conclusion: technology serving expertise

Scheduling management for a finishing company is not just about tools, but about method and trust. Cadulis provided EGR with a reliable, simple, and collaborative framework where every stakeholder – employee, subcontractor, client – finds their place. A great demonstration that innovation, when well supported, can strengthen people as much as performance.