How AquaTerra Services Improved Rigour and Responsiveness in Network Rounds Management with Cadulis
AquaTerra Services, a specialist in water and sanitation, took a decisive step forward by structuring its field rounds through strategic digitalization. Here’s how.
A Daily Routine Too Often Jammed
Before Cadulis, managing interventions at AquaTerra was a complex alchemy of memory, paperwork, and patience. Intervention reports sometimes arrived days later, with no guarantee of data quality or completeness. And needless to say, manually processing dozens of field forms was not the network manager’s favourite task...
Missing photos, unclear times, forgotten signatures: each round became an investigation to piece together. Meanwhile, local authorities were waiting for readable, signed, clear documents. Mission impossible?
A Need for Rigour... and Peace of Mind
With 16 mobile technicians, an overwhelmed scheduler, and a network manager spending more time validating reports than supervising the field, the organization lacked fluidity. And above all, traceability.
No centralized overview, neither by street nor by asset. In other words, when an incident occurred, it was impossible to quickly say what had been done, when, and by whom. All this with tools sometimes worthy of an escape game... but without the fun part.
Cadulis, a Fast and Concrete Digital Shift
Two weeks. That’s how long it took to move from organized chaos to a structured platform with Cadulis. After a precise configuration phase according to intervention types and geozones, the first technicians were equipped in the field.
- Offline mobile app with guided checklist, photos, authority signature
- Automatic scheduling based on geography, skills, and task nature
- Instant PDF reports, filterable by asset, street, or sector
- Anomaly tracking and field comments for refined reporting
- Excel / Power BI exports feeding internal dashboards
Visible Results, in No Time
Three weeks after deployment, the numbers speak for themselves:
- +95 % of complete feedback received within 2 hours
- 100 % of interventions documented with timestamp, photo, signature
- -75 % administrative time for the back office
- +80 % satisfaction from public clients
- Significantly improved contractual compliance
"The data arrives complete, well presented, signed, illustrated. Before, we had to reprocess every piece of information by hand. Now, we send ready-to-go reports to local authorities, and we’ve saved two days of work every week."
— Cédric T., Network Manager, AquaTerra Services
What Cadulis Changed for AquaTerra
Beyond the numbers, it’s the teams’ daily life that changed:
- Total traceability in real time
- Reports compliant with local authority requirements
- A simple app for technicians
- Reliable reporting for managers
This case is not unique. Many organizations operating in water or sanitation services face the same challenges. And see the same benefits once digitalized.
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