How NetLinkPro structured its telecom field intervention reports

When a company manages more than 30 fiber technicians and starts collecting Excel files like others collect mugs, it might be time to rethink its method. That’s exactly what NetLinkPro did.

📍 Before Cadulis: makeshift reports, rushed information

At NetLinkPro, a service provider for fiber optic network deployment, daily life looked like a Tetris game of worksites, lost emails, and overwhelmed secretaries. The intervention reports? A mix of Word, copy-paste, and approximations.

The technicians sent their observations through the client’s tool, then the secretarial team tried to turn them into reports. The result? Often a generic phrase: “Nothing to report, installation compliant”, even when things weren’t always so compliant. All this with up to 3 days’ delay. And a nice pile of frustration on top.

⚙️ The arrival of Cadulis: one week to change everything

Implementing Cadulis took just 7 days. One week to integrate the mobile app, configure the fiber intervention forms, connect PDF exports to the operators’ systems, and train the teams.

Checklist activated right from the start:

• Multi-team scheduling for fiber interventions
• Mobile app with photos, measurements, client validation
• Automatic generation of standardized PDF reports
• Tracking of lead time, compliance, and incident indicators

📲 In the field: simplicity, reliability, instant results

No more reports from memory or digital post-its. Each technician fills out their personalized form on their smartphone, directly during the intervention. Photos, measurements, signatures: everything is timestamped, geolocated, and ready to go.

And above all: no step is ever forgotten. The report generates itself at the end. No reprocessing, no delays. The dream of field coordinators… finally come true.

💡 Real-life case: a report that prevents an internet outage

One day, a technician reports via the app that the connection chamber is badly damaged. He still manages to complete the connection, but his automatic report, with integrated photo and comment, triggers a rapid intervention.

Result: the chamber is repaired before an entire neighborhood loses internet access. Proof that a good report can also save Netflix nights.

📈 What the operators say

Before Cadulis, NetLinkPro faced penalties for late reporting. Today? Zero delay. Clear, standardized reports, automatically sent as soon as the intervention ends.

The operators love it: the data is immediately usable, with no need for rewording. And the technicians? Less paperwork, more recognition. Everyone wins.

🛠️ And what about indicators?

Thanks to the reports generated by Cadulis, NetLinkPro now tracks precise indicators. But not just for dashboard aesthetics:

• Total traceability of connections
• Comparison between intervention zones and field presence (to refine local recruitment)
• Compliance rate of installations

👥 Convincing the field teams: (almost) mission accomplished

Of course, at first, there were some concerns: “Are we going to be monitored?” No. The idea was to highlight the technicians’ work, not to spy on them. The timestamping? It’s used for fairer billing, not for clocking hours. Once this message got through, adoption was smooth.

✅ Results after one month

• -80% delays in client reporting
• 100% of interventions tracked and archived automatically
• +70% satisfaction from operators
• -60% internal friction between technicians and supervisors
• Significant time savings for field coordinators

🗣️ They say it best

"Cadulis put everyone on the same level. Technicians know what they have to do, feedback is instant, and operators receive clear, timestamped reports. We’ve clearly stepped up our game."

— Nicolas B., Fiber Coordinator at NetLinkPro

🎯 What Cadulis changed for NetLinkPro

• A unified vision of real-time deployment
• Standardization of telecom intervention reports
• Better traceability of worksites and connections
• More precise HR decisions thanks to geographic analysis

Final word: Automating your telecom field intervention reports is much more than a time saver. It turns a constraint into a lever for quality, transparency, and performance.

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