How NetLinkPro structured its telecom field intervention reports

When a company manages more than 30 fiber technicians and starts collecting Excel files like others collect mugs, it might be time to rethink the method. That’s exactly what NetLinkPro did.

📍 Before Cadulis: makeshift reports, rushed information

At NetLinkPro, a contractor specializing in fiber optic network deployment, daily life looked like a Tetris of jobsites, lost emails, and overwhelmed secretaries. The intervention reports? A mix of Word, copy-paste, and guesswork.

The technicians sent their observations through the client's tool, then the secretariat tried to turn them into reports. The result? Often a generic phrase: “No issues, installation compliant”, even when things weren’t that compliant. All with up to 3 days’ delay. And a nice mountain of frustration on top.

⚙️ The arrival of Cadulis: one week to change everything

The implementation of Cadulis was wrapped up in 7 days. One week to integrate the mobile app, configure the fiber intervention forms, connect PDF exports to operators’ systems, and train the teams.

Checklist activated from the start:

• Multi-team scheduling for fiber interventions
• Mobile app with photos, measurements, client validation
• Automatic generation of standardized PDF reports
• Tracking of lead time, compliance, and incident indicators

📲 In the field: simplicity, reliability, instant results

No more memory-based reports or digital post-its. Each technician fills out their personalized form on a smartphone, directly during the intervention. Photos, measurements, signatures: everything is timestamped, geolocated, and ready to go.

And above all: no step is forgotten anymore. The report generates itself at the end. No reprocessing, no delay. The dream of field coordinators… finally a reality.

💡 Real-life example: a report that prevents an internet outage

One day, a technician reports via the app that the splice chamber is badly damaged. He still manages to complete the connection, but his automatic report, with photo and comment included, triggers a rapid intervention.

Result: the chamber is repaired before an entire neighborhood loses internet. Proof that a good report can also save Netflix nights.

📈 What operators say

Before Cadulis, NetLinkPro faced penalties for late reporting. Today? Zero delay. Clear, standardized reports, sent automatically as soon as the intervention ends.

Operators love it: the data is immediately usable, no rewording needed. And the technicians? Less paperwork, more recognition. Everyone wins.

🛠️ And what about indicators?

Thanks to reports generated by Cadulis, NetLinkPro now tracks precise indicators. But not just for pretty dashboards:

• Total traceability of connections
• Comparison between intervention areas and field presence (to refine local recruitment)
• Compliance rate of installations

👥 Convincing field teams: (almost) an easy mission

Of course, at first, there were some concerns: “are we going to be monitored?” No. The idea was to highlight the technicians’ work, not to police them. Timestamping? It’s used for fairer billing, not for clocking hours. Once this message got through, adoption was smooth.

✅ Results after one month

• -80% delays in client reporting
• 100% of interventions tracked and archived automatically
• +70% satisfaction from operators
• -60% internal friction between technicians and supervisors
• Clear time savings for field coordinators

🗣️ They say it best

"Cadulis put everyone on the same page. Technicians know what they have to do, feedback is instant, and operators receive clear, timestamped reports. We’ve clearly leveled up."

— Nicolas B., Fiber Coordinator at NetLinkPro

🎯 What Cadulis changed for NetLinkPro

• A unified vision of real-time deployment
• Standardization of telecom intervention reports
• Better traceability of jobsites and connections
• More precise HR decisions thanks to geographic analysis

Final word: Automating your telecom field intervention reports is much more than a time saver. It’s turning a constraint into a lever for quality, transparency, and performance.

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