How NetLinkPro structured its telecom field intervention reports

When a company manages over 30 fiber technicians and starts collecting Excel files like others collect mugs, it might be time to rethink its method. That’s exactly what NetLinkPro did.

📍 Before Cadulis: makeshift reports, rushed information

At NetLinkPro, a fiber optic network deployment provider, daily life looked like a Tetris of jobs, lost emails, and overwhelmed secretaries. Intervention reports? A mix of Word, copy-paste, and guesswork.

The technicians sent their observations through the client’s tool, then the secretariat tried to turn them into reports. The result? Often a generic phrase: “Nothing to report, installation compliant”, even when not everything was actually compliant. All this with up to 3 days’ delay. And a nice mountain of frustration to top it off.

⚙️ The arrival of Cadulis: one week to change everything

Implementing Cadulis took just 7 days. One week to integrate the mobile app, configure the fiber intervention forms, connect PDF exports to operator systems, and train the teams.

Checklist activated from day one:

• Multi-team planning for fiber interventions
• Mobile app with photos, measurements, client validation
• Automatic generation of standardized PDF reports
• Tracking of lead time, compliance, and incident indicators

📲 In the field: simplicity, reliability, instantaneity

No more memory-based reports or digital post-its. Each technician fills out their personalized form on their smartphone, directly during the intervention. Photos, measurements, signatures: everything is timestamped, geolocated, and ready to go.

And above all: no step is ever forgotten. The report generates itself at the end. No reprocessing, no delay. The dream of field coordinators… finally come true.

💡 Real-life case: a report that prevents an internet outage

One day, one of the technicians reports via the app that the connection chamber is badly damaged. He still manages to make the connection, but his automatic report, with integrated photo and comment, triggers a rapid intervention.

Result: the chamber is repaired before an entire neighborhood loses internet. Proof that a good report can also save Netflix nights.

📈 What the operators say

Before Cadulis, NetLinkPro faced penalties for late reporting. Today? Zero delay. Clear, standardized reports, sent automatically as soon as the intervention ends.

The operators love it: the data is immediately usable, with no need for rewording. And the technicians? Less paperwork, more recognition. Everyone wins.

🛠️ And what about the indicators?

Thanks to reports generated by Cadulis, NetLinkPro now tracks precise indicators. But not just for dashboard aesthetics:

• Total traceability of connections
• Comparison between intervention zones and field presence (to refine local recruitment)
• Compliance rate of installations

👥 Convincing the field teams: (almost) an easy mission

Of course, at first, there were some concerns: “are we going to be monitored?” No. The idea was to highlight the technicians’ work, not to police them. Timestamping? It’s used for fairer billing, not for clocking hours. Once this message got through, adoption was smooth.

✅ Results after one month

• -80% delays in client reporting
• 100% of interventions tracked and archived automatically
• +70% satisfaction from operators
• -60% internal friction between technicians and supervisors
• Clear time savings for field coordinators

🗣️ They say it best

"Cadulis put everyone on the same level. Technicians know what they have to do, feedback is instant, and operators receive clear, timestamped reports. We’ve clearly stepped up our game."

— Nicolas B., Fiber Coordinator at NetLinkPro

🎯 What Cadulis changed for NetLinkPro

• A unified vision of real-time deployment
• A standardization of telecom intervention reports
• Better traceability of jobs and connections
• More precise HR decisions thanks to geographic analysis

Final word: Automating your telecom field intervention reports is much more than a time saver. It’s turning a constraint into a lever for quality, transparency, and performance.

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