Case Study: Field Security Operations Management – ProtecVision's Digital Shift

In a sector where rigor is non-negotiable, ProtecVision chose to completely overhaul its field operations management. Here’s how they did it.

An Urgent Need for Reliability and Structure

Specializing in the installation and maintenance of surveillance systems, ProtecVision must demonstrate professionalism at every client interaction. Until recently, however, field operations management relied on... a Google calendar and a few scattered notes. Efficient? Not really.

Each technician recorded their feedback in the appointment event. The data was often incomplete, unstructured, and hard to read. The result:

• Information that was lost or impossible to find
• Tracking errors on installed equipment
• A perception of amateurism from clients

In a field where every detail matters – camera model, serial number, or exact intervention date – this lack of clarity was no longer acceptable.

A Gradual Transition to Digital Management

Choosing Cadulis was a natural decision. The company needed a tool that was simple, easy to deploy progressively, but also capable of deeply structuring its processes. The rollout was smooth:

1. First phase: creation of simple reports, filled out manually
2. Second phase: addition of automatic elements (photos, checklists, signatures)
3. Third phase: automation of report delivery to clients

No drastic revolution. Just a smart, step-by-step ramp-up at the team’s pace.

Technicians Won Over

One might have expected resistance to change. There was none. Technicians immediately saw the benefits: less time spent filling out reports, more reliability in the information entered, and above all, clear proof that their company was investing to make their daily work easier.

"Before, we relied on the goodwill of technicians to report anomalies. Now, it’s systematic, documented, timestamped. And reports are sent to our clients before we’ve even left the site."
— Maxime D., Operations Manager

A Visible Impact at Every Level

Just one month after implementing Cadulis, the results exceeded expectations:

• +90% report completion rate in under 2 hours
• 100% of anomalies documented with photos
• -70% client disputes thanks to embedded evidence
• 6 hours saved each week by the field coordinator

Stronger Coordination

Thanks to Cadulis, coordinators have seen their daily work transformed. No more wasting time searching for information buried in a confusing report. Now, priorities are clear, urgencies are visible, and decisions are made faster.

Cadulis has freed the management team from time-consuming tasks so they can focus on what matters most.

A Calmer, More Valued Client Relationship

Visual evidence, timestamped reports, complete anomaly history... ProtecVision’s clients now receive a comprehensive file after every intervention. And it changes everything.

Features That Make a Difference

Among the most appreciated features:

• Keyword search in past interventions
• Modification traceability on every report
• Export to the client CRM for seamless reporting

Conclusion: Rigor as a Foundation for Trust

In the security sector, it’s not enough to intervene effectively: you also have to prove it. And prove it fast. Thanks to Cadulis, ProtecVision has turned a vague organization into a model of documentation rigor.

Cadulis has become a daily ally. Not just software. A lever for trust, responsiveness, and competitiveness.