Case Study: Field Security Operations Management – ProtecVision’s Digital Shift

In a sector where rigor is not optional, ProtecVision decided to completely overhaul its field operations management. Here’s how.

An Urgent Need for Reliability and Structure

A company specializing in the installation and maintenance of surveillance systems, ProtecVision must embody professionalism at every client interaction. Yet, until recently, field operations management relied on… a Google calendar and a few scattered notes. Efficient? Not really.

Each technician would record their feedback in the appointment event. The data was often incomplete, unstructured, and hard to read. The result:

• Information that was lost or impossible to find
• Tracking errors on installed equipment
• A perception of amateurism from clients

In a field where every detail matters—camera model, serial number, or exact intervention date—this lack of clarity was no longer acceptable.

A Gradual Transition to Digital Management

Choosing Cadulis was a natural step. The company was looking for a tool that was simple, easy to deploy progressively, yet able to deeply structure its processes. The rollout was smooth:

1. First phase: creation of simple reports, filled in manually
2. Second phase: addition of automatic elements (photos, checklists, signatures)
3. Third phase: automated sending of reports to clients

No abrupt revolution. Just a smart, step-by-step ramp-up, at the team’s pace.

Technicians On Board

One might have feared resistance to change. There was none. Technicians immediately saw the benefits: less time spent filling out reports, more reliability in the information entered, and above all, tangible proof that their company was investing to make their daily work easier.

"Before, we relied on technicians’ goodwill to report anomalies. Now, it’s systematic, documented, timestamped. And reports are sent to our clients before we even leave the site."
— Maxime D., Operations Manager

A Visible Impact at Every Level

Just one month after implementing Cadulis, the results exceeded expectations:

• +90% report completion rate in under 2 hours
• 100% of anomalies documented with photos
• -70% client disputes thanks to embedded proof
• 6 hours saved every week by the field coordinator

Stronger Coordination

Thanks to Cadulis, coordinators have seen their daily work transformed. No more wasting time searching for information buried in a confusing report. Now, priorities are clear, urgencies are visible, and decisions are made faster.

Cadulis has freed up the management team from time-consuming tasks, allowing them to focus on what matters most.

A Calmer, More Valued Client Relationship

Visual proof, timestamped reports, complete history of anomalies… ProtecVision’s clients now receive a full file after each intervention. And that changes everything.

Features That Make a Difference

Among the most appreciated features:

• Keyword search in past interventions
• Traceability of changes on each report
• Export to the client CRM for seamless reporting

Conclusion: Rigor Builds Trust

In the security sector, it’s not enough to intervene efficiently—you also have to be able to prove it. And prove it fast. Thanks to Cadulis, ProtecVision has transformed a vague organization into a model of documentary rigor.

Cadulis has become a daily ally. Not just a software solution. A lever for trust, responsiveness, and competitiveness.