Case Study: Field Security Operations Management – ProtecVision's Digital Shift

In a sector where rigor is non-negotiable, ProtecVision chose to completely overhaul its field operations management. Here’s how.

An Urgent Need for Reliability and Structure

Specializing in the installation and maintenance of surveillance systems, ProtecVision must embody professionalism in every client interaction. Until recently, however, field operations management relied on... a Google calendar and a few scattered notes. Efficient? Not really.

Each technician would enter their feedback in the appointment event. The data was often incomplete, unstructured, and hard to read. The result:

• Information was missing or lost
• Errors in tracking installed equipment
• A perception of amateurism from clients

In a field where every detail matters—camera model, serial number, or exact intervention date—this lack of clarity was no longer acceptable.

A Gradual Transition to Digital Management

Choosing Cadulis was a natural decision. The company was looking for a tool that was simple, easy to roll out, yet able to deeply structure its processes. The deployment was smooth:

1. First phase: creation of simple reports, filled out manually
2. Second phase: addition of automatic elements (photos, checklists, signatures)
3. Third phase: automated report delivery to clients

No abrupt revolution. Just a smart, gradual ramp-up at the team’s pace.

Technicians Won Over

One might have feared resistance to change. There was none. Technicians immediately saw the benefits: less time spent filling out reports, more reliable information, and, above all, tangible proof that their company was investing to make their daily work easier.

"Before, we relied on the goodwill of technicians to report anomalies. Now, it’s systematic, documented, timestamped. And the reports are sent to our clients before we’ve even left the site."
— Maxime D., Operations Manager

A Visible Impact at Every Level

Just one month after implementing Cadulis, the results exceeded expectations:

• +90 % report completion rate in under 2 hours
• 100 % of anomalies documented with a photo
• -70 % client disputes thanks to embedded proof
• 6 hours saved every week by the field coordinator

Stronger Coordination

Thanks to Cadulis, coordinators have seen their daily routine transformed. No more wasting time searching for information buried in confusing reports. Now, priorities are clear, urgencies are visible, and decisions are made faster.

Cadulis has freed the management team from time-consuming tasks, allowing them to focus on what matters most.

A Calmer, More Valued Client Relationship

Visual proof, timestamped reports, complete anomaly history... ProtecVision’s clients now receive a full file after each intervention. And it changes everything.

Features That Make a Difference

Among the most appreciated features:

• Keyword search in past interventions
• Change traceability on every report
• Export to the client CRM for seamless reporting

Conclusion: Rigor in the Service of Trust

In the security sector, it’s not enough to intervene efficiently—you also need to be able to prove it. And prove it fast. Thanks to Cadulis, ProtecVision has turned a blurry organization into a model of documentation rigor.

Cadulis has become a daily ally. Not just software. A lever for trust, responsiveness, and competitiveness.