Case Study: Field Security Operations Management – ProtecVision's Digital Shift

In a sector where rigor is non-negotiable, ProtecVision decided to completely overhaul its field service management. Here’s how they did it.

An Urgent Need for Reliability and Structure

A company specialized in the installation and maintenance of surveillance systems, ProtecVision must embody professionalism in every client interaction. Until recently, however, field operations were managed with… a Google calendar and a few scattered notes. Efficient? Not really.

Each technician would write their feedback in the appointment event. The data was often incomplete, unstructured, and hard to read. The result:

• Information that was lost or impossible to find
• Tracking errors on installed equipment
• A perception of amateurism from clients

In a field where every detail matters—camera model, serial number, or exact intervention date—this lack of clarity was no longer acceptable.

A Gradual Transition to Digital Management

Choosing Cadulis was a natural decision. The company was looking for a tool that was both simple and easy to deploy, but also capable of deeply structuring their processes. The rollout was smooth:

1. First phase: creation of simple reports, filled out manually
2. Second phase: addition of automated elements (photos, checklists, signatures)
3. Third phase: automated report delivery to clients

No abrupt revolution. Just a smart, step-by-step ramp-up at the team’s pace.

Technicians Onboard from the Start

There could have been resistance to change. But there wasn’t. The technicians immediately saw the benefits: less time spent filling out reports, more reliability in the information entered, and above all, tangible proof that their company was investing to make their daily work easier.

"Before, we relied on technicians’ goodwill to report anomalies. Now, it’s systematic, documented, timestamped. And the reports are sent to our clients before we’ve even left the site."
— Maxime D., Operations Manager

A Visible Impact at Every Level

Just one month after implementing Cadulis, the results exceeded expectations:

• +90 % report completion rate in under 2 hours
• 100 % of anomalies documented with a photo
• -70 % client disputes thanks to embedded proof
• 6 hours saved every week by the field coordinator

Stronger Coordination

Thanks to Cadulis, coordinators have seen their daily work transformed. No more wasting time searching for information buried in a confusing report. Now, priorities are clear, urgencies are visible, and decisions are faster.

Cadulis has freed the management team from time-consuming tasks, allowing them to focus on what matters most.

A Calmer, More Valued Client Relationship

Visual proof, timestamped reports, a complete history of anomalies… ProtecVision’s clients now receive a full dossier after each intervention. And it changes everything.

Features That Make a Difference

Among the most appreciated features:

• Keyword search in past interventions
• Modification traceability on each report
• Export to the client CRM for seamless reporting

Conclusion: Rigor Builds Trust

In the security sector, it’s not enough to intervene efficiently—you also have to be able to prove it. And prove it fast. Thanks to Cadulis, ProtecVision turned a blurry organization into a model of documentation rigor.

Cadulis has become an everyday ally. Not just software. A lever for trust, responsiveness, and competitiveness.

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