How Fix&Move Digitized 100% of Its After-Sales Service with a Mobile Maintenance Management Software

In the midst of digital transformation, Fix&Move decided to take things to the next level. Objective: transform its after-sales service with a mobile maintenance management software. Here’s their feedback, from forgotten paper sheets to automated reports.

A Delicate, Yet Common, Context

In the world of mobile maintenance, everything moves fast… except when you’re still using paper reports. That was exactly the case at Fix&Move, an SME specialized in the maintenance of small professional equipment. With 18 technicians, 2 supervisors, and 1 after-sales manager, the company looked well organized… on paper. Literally.

• Reports often incomplete or never submitted
• Unclear schedules, untracked interventions
• Tensions with clients due to lack of transparency
• A back office overwhelmed by administrative tasks

But the real problem? A serious lag in digital transformation. And in a sector where competitors are going digital at high speed, that hurts.

The Need to Change to Stay Competitive

Fix&Move didn’t make the leap out of love for dashboards. It was market pressure that pushed them to look for a solution. Facing younger, more agile companies with lighter structures, they had to react.

"We couldn’t keep going like this. We needed a real digital shift to stay in the race." — Amélie G., After-Sales Manager

The Encounter with Cadulis: A Happy Coincidence… Well Supported

It all started with a recommendation from a peer. Curious, Fix&Move accepted a quick 30-minute demo with the Cadulis team. The result? A brutal wake-up call:

This mobile maintenance management software ticks all the boxes: smart scheduling, automated after-sales reports, client signature, CRM synchronization… and a promise of impressive simplicity.

But the tool alone wasn’t enough. Internal processes had to be adapted, practices modernized, and above all, the teams had to be brought on board. Cadulis therefore supported Fix&Move step by step, starting small: a test team, a one-month trial, real-time adjustments.

A Smooth Implementation, Designed for the Field

The process was simple and pragmatic:

1. Sending current job sheets and reports to Cadulis
2. Custom form configuration, without changing habits
3. Deployment to a small team for one month
4. Feedback collection, real-time adjustments
5. Rollout to the entire company

In just 10 days, the system was up and running. Two days of mobile training, a bit of fine-tuning… and they were off.

Before / After: The Revolution in the Field

Before, technicians had to rely on notes from the day before, vague memories, or the goodwill of an organized client. After, they have all the information in their pocket as soon as they leave the depot:

• Required equipment identified in advance
• Schedule automatically optimized by area
• Interventions timestamped, signed, tracked
• No more tedious end-of-day debriefings

A huge gain in autonomy, along with real professional comfort.

And for the Client, What Changes?

Everything. Or almost. A regular client, used to having to explain the machine’s history at every visit, was left speechless:

"No need to tell me anything, I have everything here." — The technician, showing his Cadulis app.

No more searching for an old scribbled report. Everything is centralized, accessible, reliable. And the client relationship improves: smoother, more professional, more reassuring.

Concrete Results, in Less Than a Month

• –80% paperwork
• +90% after-sales report completion
• 100% of interventions signed, tracked, accessible
• +70% client satisfaction
• 0 re-entry for the back office

And that’s not all: Fix&Move was able to hire two more technicians without increasing the administrative team. Even better: the backlog in preventive maintenance was finally cleared.

Supervisors: Also Winners in the Change

Thanks to Cadulis, supervisors now have an overview of interventions in real time. If there’s a problem:

• The client is called back immediately
• The schedule is adjusted in a few clicks
• Clients are automatically notified

An intervention off track? Fixed within the hour. A technician absent? Handled without stress.

Why Cadulis and Not Another Solution?

The real strength of Cadulis, according to Fix&Move, is its ability to adapt without breaking anything. Intervention reports weren’t reinvented, just digitized. No culture shock, no resistance to change.

"Everything changed… without anything changing. And that’s the real success." — Amélie G.

Key Takeaways

• A well-chosen mobile maintenance management software can transform an organization in less than a month
• The secret is adaptability… and support
• The results are measurable: less stress, more efficiency, delighted clients