How Fix&Move Digitized 100% of Its After-Sales Service with a Mobile Maintenance Tracking Software

In the midst of a digital transformation, Fix&Move decided to step up its game. The goal: to transform its after-sales service with a mobile maintenance tracking software. Here’s their feedback, from forgotten paper sheets to automated reports.

A delicate, but not uncommon, context

In the world of mobile maintenance, everything moves fast… except when you’re still using paper reports. That was exactly the case at Fix&Move, an SME specializing in the maintenance of small professional equipment. With 18 technicians, 2 supervisors, and 1 after-sales manager, the company seemed to run smoothly… on paper. Literally.

• Reports often incomplete or never submitted
• Unclear schedules, untracked interventions
• Tensions with clients due to lack of transparency
• A back office drowning in paperwork

But the real problem? A serious delay in digital transformation. And in a sector where the competition is going digital at full speed, that stings.

The need to change to stay competitive

Fix&Move didn’t make the leap out of love for dashboards. It was market pressure that pushed them to look for a solution. Faced with younger, more agile companies with often lighter structures, they had to react.

"We couldn’t go on like this. We needed a real digital shift to stay in the race." — Amélie G., After-Sales Service Manager

The encounter with Cadulis: a happy coincidence… with real support

It all started with a recommendation from a colleague. Curious, Fix&Move agreed to a quick 30-minute demo with the Cadulis team. The result? A brutal wake-up call:

This mobile maintenance tracking software ticks all the boxes: smart scheduling, automated after-sales reports, client signature, CRM synchronization… and a promise of outstanding simplicity.

But the tool alone wasn’t enough. Internal processes had to be adapted, practices modernized, and above all, teams had to be brought on board. Cadulis supported Fix&Move step by step, starting small: a test team, a one-month trial, real-time adjustments.

A smooth implementation, designed for the field

The process was simple and pragmatic:

1. Sending current job sheets and reports to Cadulis
2. Custom configuration of forms, without changing habits
3. Deployment to a small team for one month
4. Feedback, live adjustments
5. Rollout to the entire company

In just 10 days, the system was up and running. Two days of mobile training, a bit of fine-tuning… and they were off.

Before / After: the revolution in the field

Before, technicians had to rely on notes from the day before, vague memories, or the goodwill of an organized client. After, they have all the info in their pocket as soon as they leave the depot:

• Required equipment identified in advance
• Schedule automatically optimized by area
• Interventions timestamped, signed, tracked
• No more tedious end-of-day debriefings

A huge gain in autonomy, along with real professional comfort.

And for the client, what’s the difference?

Everything. Or almost. A regular client, used to having to explain their machine’s history at every visit, was left speechless:

"No need to tell me anything again, I have everything here." — The technician, showing his Cadulis app.

No more searching for an old scribbled report. Everything is centralized, accessible, reliable. And the client relationship reflects it: smoother, more professional, more reassuring.

Concrete results, in less than a month

• –80% paperwork
• +90% after-sales report completion
• 100% of interventions signed, tracked, accessible
• +70% client satisfaction
• 0 re-entry for the back office

And that’s not all: Fix&Move was able to hire two additional technicians without increasing the administrative workload. Even better: the backlog on preventive maintenance was finally cleared.

Supervisors: winners in the change too

Thanks to Cadulis, supervisors now have an overview of interventions in real time. If there’s an issue:

• The client is called back immediately
• The schedule is adjusted in a few clicks
• Clients are automatically informed

An intervention going wrong? Fixed within the hour. A technician absent? Handled without stress.

Why Cadulis, and not another solution?

The real strength of Cadulis, according to Fix&Move, is its ability to adapt without breaking anything. The intervention reports weren’t reinvented, just digitized. No culture shock, no resistance to change.

"Everything changed… without anything changing. And that’s the real success." — Amélie G.

Key takeaways

• A well-chosen mobile maintenance tracking software can transform an organization in less than a month
• The secret is adaptability… and support
• The results are measurable: less stress, more efficiency, delighted clients