How Fix&Move Digitized 100% of Its After-Sales Service with a Mobile Maintenance Tracking Software

Amidst a digital transformation, Fix&Move decided to take things to the next level. The goal: transform its after-sales service with a mobile maintenance tracking software. Here’s their feedback, from forgotten paper sheets to automated reports.

A delicate but common context

In the world of mobile maintenance, everything moves fast… except when you’re still using paper reports. That was exactly the case at Fix&Move, an SME specialized in maintaining small professional equipment. With 18 technicians, 2 supervisors, and 1 after-sales manager, the company seemed to run smoothly… on paper. Literally.

• Reports often incomplete or never submitted
• Unclear schedules, untracked interventions
• Tensions with clients due to lack of transparency
• Back-office overwhelmed with administrative tasks

But the real issue? A serious lag in digital transformation. And in a sector where the competition is digitizing at high speed, that hurts.

The need to change to stay competitive

Fix&Move didn’t make the leap out of love for dashboards. It was market pressure that pushed them to look for a solution. Facing younger, more agile companies with lighter structures, they had to react.

"We couldn’t go on like this. We needed a real digital shift to stay in the race." — Amélie G., After-Sales Manager

The encounter with Cadulis: a happy coincidence… with real support

It all started with a recommendation from a peer. Curious, Fix&Move agreed to a 30-minute express demo with the Cadulis team. The result? A brutal wake-up call:

This mobile maintenance tracking software ticked all the boxes: smart scheduling, automated after-sales reports, client signature, CRM synchronization… and a promise of remarkable simplicity.

But the tool alone wasn’t enough. Internal processes had to be adapted, practices modernized, and above all, teams had to be brought on board. Cadulis supported Fix&Move step by step, starting small: a test team, a one-month trial, real-time adjustments.

A smooth implementation, designed for the field

The process was simple and pragmatic:

1. Sending current job sheets and reports to Cadulis
2. Custom configuration of forms, without changing habits
3. Deployment to a small team for one month
4. Feedback and live adjustments
5. Rollout to the entire company

In just 10 days, the system was up and running. Two days of mobile training, a bit of fine-tuning… and it was off.

Before / After: the revolution in the field

Before, technicians had to rely on notes from the day before, vague memories, or the goodwill of an organized client. After, they have all the info in their pocket as soon as they leave the depot:

• Required equipment identified in advance
• Schedule automatically optimized by area
• Interventions timestamped, signed, tracked
• No more tedious end-of-day debriefings

A huge gain in autonomy, along with real professional comfort.

And for the client, what does it change?

Everything. Or almost. A regular client, used to having to explain their machine’s history at every visit, was left speechless:

"No need to tell me anything again, I have everything here." — The technician, showing his Cadulis app.

No need to look for an old scribbled report. Everything is centralized, accessible, reliable. And the client relationship improves: smoother, more professional, more reassuring.

Concrete results, in less than a month

• –80% paperwork
• +90% after-sales report completion
• 100% of interventions signed, tracked, accessible
• +70% client satisfaction
• 0 re-entry for the back office

And that’s not all: Fix&Move was able to hire two additional technicians without increasing the administrative team. Even better: the backlog in preventive maintenance was finally cleared.

Supervisors: also winners of the change

Thanks to Cadulis, supervisors now have an overview of interventions in real time. In case of an issue:

• The client is called back immediately
• The schedule is adjusted in a few clicks
• Clients are informed automatically

An intervention off track? Fixed within the hour. A technician absent? Managed without stress.

Why Cadulis and not another solution?

The real strength of Cadulis, according to Fix&Move, is its ability to adapt without breaking anything. Intervention reports weren’t reinvented, just digitized. No culture shock, no resistance to change.

"Everything changed… without anything changing. And that’s real success." — Amélie G.

Key takeaways

• A well-chosen mobile maintenance tracking software can transform an organization in less than a month
• The secret is adaptability… and support
• The results are measurable: less stress, more efficiency, delighted clients