How Fix&Move Digitized 100% of Its After-Sales Service with a Mobile Maintenance Tracking Software

In the midst of a digital transformation, Fix&Move decided to take things to the next level. The goal: transform their after-sales service with a mobile maintenance tracking software. Here’s their feedback, from forgotten paper sheets to automated reports.

A Delicate, Yet Common, Context

In the world of mobile maintenance, everything moves fast… except when you’re still using paper reports. That was exactly the case at Fix&Move, an SME specializing in the maintenance of small professional equipment. With 18 technicians, 2 supervisors, and 1 after-sales manager, the company seemed to run smoothly… on paper. Literally.

• Reports often incomplete or never submitted
• Unclear schedules, untracked interventions
• Tension with clients due to lack of transparency
• Back office overwhelmed with paperwork

But the real issue? A serious digital transformation delay. And in a sector where the competition is rapidly going digital, that hurts.

The Need to Change to Stay Competitive

Fix&Move didn’t make the leap out of a love for dashboards. It was market pressure that pushed them to look for a solution. Facing younger, more agile companies with lighter structures, they had to react.

"We couldn’t go on like this. We needed a real digital shift to stay in the race." — Amélie G., After-Sales Manager

The Encounter with Cadulis: A Happy Accident… with Support

It all started with a recommendation from a colleague. Curious, Fix&Move agreed to a quick 30-minute demo with the Cadulis team. The result? A brutal wake-up call:

This mobile maintenance tracking software ticked all the boxes: smart scheduling, automated after-sales reports, client signature, CRM synchronization… and a promise of remarkable simplicity.

But the tool alone wasn’t enough. Internal processes had to be adapted, practices modernized, and above all, the teams had to be brought on board. Cadulis supported Fix&Move step by step, starting small: a test team, one month trial, real-time adjustments.

A Smooth Implementation, Designed for the Field

The process was simple and pragmatic:

1. Send current job sheets and reports to Cadulis
2. Configure custom forms without changing habits
3. Deploy to a small team for one month
4. Gather feedback, adjust in real time
5. Roll out to the entire company

In just 10 days, the system was up and running. Two days of mobile training, a bit of fine-tuning… and they were off.

Before / After: The Revolution in the Field

Before, technicians had to rely on notes from the day before, vague memories, or the goodwill of an organized client. After, they have all the info in their pocket as soon as they leave the depot:

• Required equipment identified in advance
• Schedule automatically optimized by area
• Interventions timestamped, signed, tracked
• No more tedious end-of-day debriefings

A huge gain in autonomy, combined with real professional comfort.

And for the Client, What Changes?

Everything. Or almost. A regular client, used to having to explain the history of their machine at every visit, was left speechless:

"No need to tell me anything, I have it all here." — The technician, showing his Cadulis app.

No more searching for an old scribbled report. Everything is centralized, accessible, reliable. And the client relationship improves: smoother, more professional, more reassuring.

Concrete Results, in Less Than a Month

• –80% paperwork
• +90% after-sales report completion
• 100% of interventions signed, tracked, accessible
• +70% client satisfaction
• 0 re-entry for the back office

And that’s not all: Fix&Move was able to hire two additional technicians without increasing the administrative workload. Even better: the backlog in preventive maintenance was finally cleared.

Supervisors Also Benefit from the Change

Thanks to Cadulis, supervisors now have an overview of interventions in real time. In case of an issue:

• The client is called back immediately
• The schedule is adjusted in a few clicks
• Clients are automatically informed

An intervention off track? Sorted within the hour. A technician absent? Handled without stress.

Why Cadulis and Not Another Solution?

The real strength of Cadulis, according to Fix&Move, is its ability to adapt without breaking anything. Intervention reports weren’t reinvented, just digitized. No culture shock, no resistance to change.

"Everything changed… without anything changing. And that’s the real success." — Amélie G.

Key Takeaways

• A well-chosen mobile maintenance tracking software can transform an organization in less than a month
• The secret is adaptability… and support
• The results are measurable: less stress, more efficiency, delighted clients