Optimizing Maintenance Management and Real Estate Audits with Cadulis

Pierre M.
Technical Manager, property management in Strasbourg

Case Study – Optimizing Maintenance Management and Real Estate Audits with Cadulis

A company based in Eastern France, wishing to remain anonymous, specialized in real estate maintenance and technical audits (notably during sales or mandatory diagnostics), managed a large portfolio of major rental complexes. With 15 in-house technicians and numerous subcontractors, they were looking to modernize their processes. The adoption of Cadulis enabled them to transform their operations: scheduling, reporting, quality, communication—everything was thoroughly reviewed.

1. Context and Challenges

1.1 Company Profile

  • Service area: the entire eastern part of France (urban, peri-urban, and rural areas).
  • Staff: 15 in-house field agents, plus an external network of subcontractors.
  • Activities:
    • Real estate audits during sales or regulatory inspections (building condition, installations, compliance).
    • Corrective and preventive maintenance on major rental complexes (condominiums, social landlords).
    • Intervention tracking for social landlords and real estate agencies.

1.2 Issues Faced Before Transformation

Issue Negative Impact
Manual scheduling (Excel, paper) Delays, overlaps, loss of visibility.
Poor route optimization High fuel costs, technician fatigue.
Scattered communication Lost information, duplicates, errors.
Audit reports entered manually Delays, errors, customer dissatisfaction.
Poorly structured subcontractor tracking Variable quality, difficult coordination.

2. Industry Overview

In real estate, the trend is clear: professionals must adopt digital tools to centralize maintenance, ensure reliable audits, and increase responsiveness. Benchmarks show that maintenance and audit management software provide:

  • Transparent tracking of interventions.
  • Digital forms compliant with regulations.
  • Fast, standardized reports to strengthen credibility with clients.

3. Implementation of Cadulis

3.1 Analysis and Configuration Phase

  • Mapping of existing processes and lead times between audit, report, and maintenance.
  • Gathering requirements from technicians, subcontractors, and managers.
  • Cadulis configuration:
    • Custom forms for real estate audits.
    • Automated reports (PDF, Excel).
    • Smart scheduling integrating location, skills, and time constraints.

3.2 Internal Organization

  • Training in-house field agents on the mobile app.
  • Integrating subcontractors to reduce phone and email exchanges.
  • Centralized management via dashboard with key indicators.

4. Results and Benefits

Aspect Before Cadulis After Cadulis
Scheduling Lost hours, poorly managed contingencies 25 to 30% time savings
Audit reports Several days' delay Sent within a few hours
Route optimization Inefficient allocation ~20% savings on travel
Compliance and quality Risk of omissions and errors More comprehensive audits, photo evidence
Customer satisfaction Lack of transparency Increased trust, faster response
"Before, an audit took a whole day including writing the report. Now, everything is entered on site and validated the same day." – In-house technician
"Our subcontractors are more autonomous. They see everything in Cadulis, no unnecessary phone calls." – Maintenance manager

5. Limitations and Lessons Learned

  • Adoption phase: need to train technicians in digital usage.
  • Initial data: regular updates required to ensure relevant scheduling.
  • Emergencies: exceptional interventions must always be managed with human flexibility.

6. Why Cadulis is Relevant in Real Estate

Cadulis proves to be particularly well-suited to this sector:

  • Route optimization: essential in a large geographic area.
  • Custom forms with photos and signatures: guarantees of transparency and compliance.
  • Automated reports: reduced turnaround times and improved client relationships.
  • Collaboration with subcontractors: increased fluidity and traceability.

7. Recommendations for Other Companies

  1. Formalize requirements (audits, maintenance, service areas).
  2. Centralize and secure core data.
  3. Gradually train teams.
  4. Monitor key indicators (lead times, costs, customer satisfaction).
  5. Adjust preventive maintenance frequency to balance costs and risks.

Conclusion

This case study demonstrates how Cadulis can transform the operations of a maintenance and real estate audit company. By optimizing scheduling, reducing administrative tasks, and improving transparency, the company became more agile and credible with its clients.

In a sector where responsiveness and reliability make all the difference, digitalization with Cadulis is a key strategic lever.

Request your demo for maintenance and real estate audits