Optimizing Maintenance and Real Estate Audit Management with Cadulis

Pierre M.
Technical Manager, Property Management in Strasbourg

Case Study – Optimizing Maintenance and Real Estate Audit Management with Cadulis

A company based in Eastern France, wishing to remain anonymous, specialized in property maintenance and technical audits (notably for sales or mandatory diagnostics), managed a large portfolio of major rental complexes. With 15 in-house technicians and numerous subcontractors, they were looking to modernize their processes. The adoption of Cadulis enabled them to transform their operations: scheduling, reporting, quality, communication—everything was thoroughly reviewed.

1. Context and Challenges

1.1 Company Profile

  • Service area: the entire eastern part of France (urban, suburban, and rural zones).
  • Staff: 15 in-house field workers, plus an external network of subcontractors.
  • Activities:
    • Real estate audits for sales or regulatory assessments (building condition, installations, compliance).
    • Corrective and preventive maintenance on large rental complexes (condominiums, social landlords).
    • Monitoring interventions for social landlords and real estate agencies.

1.2 Issues Encountered Before Transformation

Issue Negative Impact
Manual scheduling (Excel, paper) Delays, overlaps, loss of visibility.
Poor route optimization High fuel costs, technician fatigue.
Scattered communication Lost information, duplicates, errors.
Audit reports entered manually Delays, errors, customer dissatisfaction.
Poorly structured subcontractor tracking Variable quality, difficult coordination.

2. Industry Overview

In the real estate sector, the trend is clear: professionals must adopt digital tools to centralize maintenance, ensure reliable audits, and improve responsiveness. Benchmarks show that maintenance and audit management software offers:

  • Transparent tracking of interventions.
  • Digital forms compliant with regulations.
  • Fast, standardized reports to strengthen credibility with clients.

3. Implementing Cadulis

3.1 Analysis and Configuration Phase

  • Mapping of existing processes and timeframes between audit, report, and maintenance.
  • Gathering requirements from technicians, subcontractors, and managers.
  • Cadulis configuration:
    • Custom forms for real estate audits.
    • Automated reporting (PDF, Excel).
    • Smart scheduling integrating location, skills, and time constraints.

3.2 Internal Organization

  • Training in-house field workers on the mobile app.
  • Onboarding subcontractors to reduce phone and email exchanges.
  • Centralized management via dashboard with key indicators.

4. Results and Benefits

Aspect Before Cadulis After Cadulis
Scheduling Hours lost, poorly managed contingencies Time savings of 25 to 30%
Audit reports Several days’ delay Sent within a few hours
Route optimization Inefficient allocation ~20% savings on travel
Compliance and quality Risk of omissions and errors More comprehensive audits, photo evidence
Customer satisfaction Lack of transparency Increased trust, faster response
“Before, an audit took a whole day including writing the report. Now, everything is entered on site and validated the same day.” – In-house technician
“Our subcontractors are more autonomous. They see everything in Cadulis, without unnecessary phone calls.” – Maintenance manager

5. Limitations and Lessons Learned

  • Adoption phase: need to train technicians in digital usage.
  • Initial data: regular updates required to ensure relevant scheduling.
  • Emergencies: exceptional interventions must always be managed with human flexibility.

6. Why Cadulis is Relevant in Real Estate

Cadulis proves to be particularly well-suited for this sector:

  • Route optimization: essential for a large geographical area.
  • Custom forms with photos and signatures: guarantees of transparency and compliance.
  • Automated reports: reduced turnaround times and improved client relationships.
  • Collaboration with subcontractors: enhanced fluidity and traceability.

7. Recommendations for Other Companies

  1. Formalize requirements (audits, maintenance, service areas).
  2. Centralize and ensure reliability of core data.
  3. Gradually train teams.
  4. Track key indicators (turnaround times, costs, customer satisfaction).
  5. Adjust preventive maintenance frequency to balance costs and risks.

Conclusion

This case study demonstrates how Cadulis can transform the operations of a property maintenance and audit company. By optimizing scheduling, reducing administrative tasks, and improving transparency, the company has become more agile and credible with its clients.

In a sector where responsiveness and reliability make all the difference, digitalization with Cadulis is a strategic lever that cannot be ignored.

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