Case Study: How an IT Support Company Transformed Its Management with Field Service Software
Managing a team of field technicians is no easy task, especially when the tools in use are not suited to the job. Discover in this case study how a small IT support and equipment installation company managed to increase its profitability and improve customer satisfaction thanks to Cadulis, a field service management software designed to meet the challenges of modern businesses.
A Company Facing Common Challenges
The company in question consists of a manager and five technicians specializing in IT support and equipment installation. Before adopting Cadulis, they managed their field operations with basic tools: rudimentary digital schedules, oral transmission of information, and paper intervention reports. While these methods are common, their limitations quickly became apparent.
Here are the main difficulties encountered:
- Lack of route optimization: The schedules did not take into account the distances between jobs, resulting in unnecessary mileage and wasted time. Imagine that after finishing a one-hour intervention, your technician discovers he has a one-hour drive to his next assignment! It's impossible to stay on schedule. It's also frustrating when the technician has to return several days in a row to an area far from the base. An optimization software could have grouped interventions and optimized travel.
- Poor technician preparation: Storing information about previous interventions on paper makes it difficult to consult. Technicians often arrived without context, which could annoy clients. And to find information from a previous intervention, it could take hours to locate the paper report, sometimes struggling to decipher handwritten notes. Paper reports also do not allow photos to be attached.
- Time-consuming administrative tasks: When there is no link between interventions and accounting, invoicing and follow-ups are slowed down, putting a strain on the company's cash flow.
The Transition to Cadulis: A Turnkey Solution
Faced with these challenges, the manager decided to turn to Cadulis, a field service management software designed to automate and optimize operations. Installation was quick, and the team noticed improvements within the first few weeks.
Smart Scheduling
The AI-based scheduling assistant is a key feature of Cadulis. Thanks to this tool, schedules are optimized by taking into account the distances between jobs, technicians' working hours, and required skills. The result: a 25% reduction in miles traveled, saving time and reducing travel costs.
Real-Time Access to Information
With Cadulis, each technician has real-time access to intervention details via a mobile app. The intervention history is accessible in just a few clicks, allowing technicians to arrive better prepared at customer sites. No more excuses like "I wasn't aware": information is clear, accessible, and automatically updated.
Simplified Administrative Management
Intervention reports are no longer filled out by hand but directly in Cadulis. In addition, the software integrates seamlessly with invoicing tools such as Pennylane, speeding up invoice generation and tracking. Invoicing times have been reduced by 50%, which has helped improve the company's cash flow.
The Results: Numbers That Speak for Themselves
By adopting Cadulis, this IT support company achieved significant results:
- Increased interventions: By optimizing routes and reducing wasted time, the company was able to complete 20% more interventions each week.
- Reduced delays: Better-organized schedules led to a notable improvement in technician punctuality.
- Increased customer satisfaction: Thanks to better technician preparation and on-time service, positive customer reviews increased by 30%.
- Improved cash flow: Faster invoicing and precise tracking helped limit late payments.
Why Choose Cadulis?
This case study shows how Cadulis can transform field service management for a small business. But beyond the numbers, it's important to highlight several differentiating advantages that make Cadulis an ideal solution:
A Flexible Business Model
With its freemium model, Cadulis is available free of charge for small teams, allowing companies to test the solution risk-free. The progressive, commitment-free pricing then adapts to business growth, offering excellent value for money.
Quick to Get Started
Unlike other complex tools, Cadulis was designed to be intuitive. The manager of this company was able to master the essential features in just a few hours, and the technicians enthusiastically adopted the solution.
Conclusion: Ready to Take the Leap?
You too can transform your company's management with Cadulis. Whether you're facing delays, unnecessary travel, or heavy administrative management, this field technician management software offers a simple and effective solution.
So, why wait? Book an appointment today with our technical team for a personalized demonstration by following this link. Together, we'll find the solutions best suited to your needs.
