Case Study: How an IT Support Company Transformed Its Management with a Field Service Software
Managing a team of field technicians is no easy task, especially when the tools used are not suitable. Discover in this case study how a small IT support and hardware installation company managed to increase its profitability and improve customer satisfaction thanks to Cadulis, a field service management software designed to meet the challenges of modern businesses.
A Company Facing Common Challenges
The company in question has one manager and five technicians specialized in IT support and hardware installation. Before adopting Cadulis, they managed their field operations with basic tools: rudimentary digital schedules, oral transmission of information, and paper service reports. While these methods are common, their limitations quickly became apparent.
Here are the main difficulties encountered:
- Lack of route optimization: The schedules did not take into account the distances between jobs, resulting in unnecessary mileage and wasted time. Imagine your technician finishing a one-hour job only to discover that the next assignment is an hour's drive away! It's impossible to stay on schedule. It's also frustrating when a technician has to return several days in a row to an area far from base. An optimization software could have grouped jobs and optimized travel.
- Poor technician preparation: Storing information about previous jobs on paper made it difficult to access. Technicians often arrived without context, which could annoy clients. And to find information from a previous job, it could take hours to locate the paper report, sometimes struggling to read handwritten notes. Paper reports also don’t allow you to attach photos.
- Time-consuming administrative tasks: When there is no link between jobs and accounting, invoicing and follow-ups are delayed, putting a strain on the company's cash flow.
The Transition to Cadulis: A Turnkey Solution
Faced with these challenges, the manager decided to turn to Cadulis, a field service management software designed to automate and optimize operations. Installation was quick, and the team noticed improvements within the first few weeks.
Smart Scheduling
The AI-powered scheduling assistant is a key feature of Cadulis. Thanks to this tool, schedules are optimized by considering distances between jobs, technicians’ working hours, and required skills. The result: a 25% reduction in distance traveled, saving time and cutting travel costs.
Real-Time Access to Information
With Cadulis, each technician has real-time access to job details via a mobile app. The job history can be viewed in just a few clicks, allowing technicians to arrive better prepared at client sites. No more excuses like “I didn’t know”: information is clear, accessible, and updated automatically.
Simplified Administrative Management
Service reports are no longer filled out by hand but directly in Cadulis. Moreover, the software integrates seamlessly with invoicing tools such as Pennylane, speeding up invoice generation and tracking. Billing times have been reduced by 50%, which has helped improve the company’s cash flow.
The Results: Numbers That Speak for Themselves
By adopting Cadulis, this IT support company achieved significant results:
- Increase in jobs completed: By optimizing routes and reducing wasted time, the company was able to complete 20% more jobs each week.
- Reduction in delays: Better organized schedules led to a notable improvement in technicians’ punctuality.
- Increased customer satisfaction: Thanks to better technician preparation and on-time service, positive customer reviews increased by 30%.
- Improved cash flow: Faster invoicing and accurate tracking helped limit payment delays.
Why Choose Cadulis?
This case study demonstrates how Cadulis can transform the field service management of a small business. But beyond the numbers, several differentiating advantages make Cadulis an ideal solution:
A Flexible Business Model
With its freemium model, Cadulis is available free of charge for small teams, allowing companies to test the solution risk-free. The progressive, commitment-free pricing then adapts to business growth, offering excellent value for money.
Quick Onboarding
Unlike other complex tools, Cadulis is designed to be intuitive. The manager of this company was able to master the essential features in just a few hours, and the technicians enthusiastically adopted the solution.
Conclusion: Ready to Take the Leap?
You too can transform your company’s management with Cadulis. Whether you’re facing delays, unnecessary travel, or heavy administrative management, this field workforce management software offers a simple and effective solution.
So, why wait? Book an appointment today with our technical team for a personalized demo by following this link. Together, we’ll find the solutions best suited to your needs.
