Case Study: How an IT Support Company Transformed Its Management with Field Service Software

Managing a team of field technicians is no easy task, especially when the tools used are not fit for purpose. Discover in this case study how a small IT support and hardware installation company increased its profitability and improved customer satisfaction thanks to Cadulis, a field service management software designed to meet the challenges of modern businesses.

A Company Facing Common Challenges

The company in question has a manager and five technicians specializing in IT support and hardware installation. Before adopting Cadulis, they managed their field operations with basic tools: rudimentary digital schedules, verbal transmission of information, and paper intervention reports. While these methods are common, their limitations quickly became apparent.

Here are the main difficulties encountered:

Lack of route optimization: The schedules did not take into account the distances between jobs, resulting in unnecessary mileage and wasted time. Imagine your technician finishing a one-hour job only to find out he has an hour’s drive to the next assignment! It’s impossible to stay on schedule. It's also frustrating when a technician has to return several days in a row to an area far from the base. Optimization software could have grouped interventions and optimized travel.
Poor technician preparation: Storing information about previous jobs on paper made it difficult to consult. Technicians often arrived without context, which could annoy customers. And finding information from a previous intervention could take hours, sometimes with the added challenge of deciphering handwritten notes. Paper reports do not allow you to attach photos.
Time-consuming administrative tasks: When there is no link between interventions and accounting, invoicing and follow-ups are slowed down, putting a strain on the company’s cash flow.

The Transition to Cadulis: A Turnkey Solution

Faced with these challenges, the manager decided to turn to Cadulis, a field service management software designed to automate and optimize operations. Installation was quick, and the team noticed improvements within the first few weeks.

Smart Scheduling

The AI-powered scheduling assistant is a key feature of Cadulis. Thanks to this tool, schedules are optimized by taking into account the distances between jobs, technicians’ working hours, and required skills. The result: a 25% reduction in kilometers traveled, saving time and reducing travel costs.

Real-Time Access to Information

With Cadulis, each technician has real-time access to job details via a mobile app. The intervention history can be viewed in just a few clicks, allowing technicians to arrive better prepared at clients’ sites. No more excuses like “I wasn’t aware”: information is clear, accessible, and automatically updated.

Simplified Administrative Management

Intervention reports are no longer filled out by hand but directly in Cadulis. Moreover, the software integrates seamlessly with invoicing tools such as Pennylane, speeding up invoice generation and tracking. Billing times have been reduced by 50%, which has helped improve the company’s cash flow.

The Results: Numbers That Speak for Themselves

By adopting Cadulis, this IT support company achieved significant results:

Increased interventions: By optimizing routes and reducing wasted time, the company was able to perform 20% more interventions each week.
Reduced delays: Better-organized schedules led to a notable improvement in technician punctuality.
Higher customer satisfaction: Thanks to better-prepared technicians and on-time service, positive customer reviews increased by 30%.
Improved cash flow: Faster invoicing and precise tracking helped limit late payments.

Why Choose Cadulis?

This case study shows just how much Cadulis can transform the field service management of a small business. But beyond the numbers, several differentiating advantages make Cadulis an ideal solution:

A Flexible Business Model

With its freemium model, Cadulis is available free of charge for small teams, allowing companies to test the solution risk-free. The progressive, commitment-free pricing then adapts to business growth, offering excellent value for money.

Quick and Easy to Use

Unlike other complex tools, Cadulis is designed to be intuitive. The manager of this company was able to master the essential features in just a few hours, and the technicians adopted the solution enthusiastically.

Conclusion: Ready to Take the Next Step?

You too can transform your company’s management with Cadulis. Whether you’re facing delays, unnecessary travel, or heavy administrative management, this field service management software offers a simple and effective solution.

So why wait? Book an appointment today with our technical team for a personalized demo by following this link. Together, we’ll find the solutions best suited to your needs.