Case Study: How an IT Support Company Transformed Its Operations with Field Service Management Software
Managing a team of field technicians is no easy task, especially when the tools in use are not adapted to your needs. Discover in this case study how a small IT support and hardware installation company was able to increase its profitability and improve customer satisfaction thanks to Cadulis, a field service management software designed to meet the challenges of modern businesses.
A Company Facing Common Challenges
The company in question consists of a manager and five technicians specialized in IT support and hardware installation. Before adopting Cadulis, they managed their field operations with basic tools: rudimentary digital schedules, verbal transmission of information, and paper intervention reports. While these methods are common, they quickly showed their limitations.
Here are the main difficulties encountered:
- Lack of route optimization: The schedules did not take into account the distances between jobs, resulting in unnecessary kilometers and wasted time. Imagine that after finishing a one-hour job, your technician discovers he has a one-hour drive to his next assignment! Impossible to stay on schedule. It’s also frustrating when a technician has to return several days in a row to an area far from their base. Optimization software could have grouped interventions and optimized travel.
- Poor technician preparation: Storing information about previous jobs on paper made it difficult to consult. Technicians often arrived without context, which could irritate customers. And to find information from a previous job, it could take hours to locate the paper report, sometimes struggling to decipher handwritten notes. Paper reports do not allow photos to be attached.
- Time-consuming administrative tasks: When there is no link between interventions and accounting, this slows down invoicing and follow-ups, putting a strain on the company’s cash flow.
The Transition to Cadulis: A Turnkey Solution
Faced with these challenges, the manager decided to turn to Cadulis, a field service management software designed to automate and optimize operations. Installation was quick, and the team saw improvements within the first few weeks.
Smart Scheduling
The AI-powered scheduling assistant is a key feature of Cadulis. Thanks to this tool, schedules are optimized by taking into account the distances between jobs, technicians’ working hours, and required skills. The result: a 25% reduction in kilometers traveled, saving both time and travel costs.
Real-Time Access to Information
With Cadulis, each technician has real-time access to job details via a mobile app. The intervention history is available in just a few clicks, allowing technicians to arrive better prepared at customer sites. No more excuses like “I wasn’t aware”: information is clear, accessible, and automatically updated.
Simplified Administrative Management
Intervention reports are no longer filled out by hand but directly in Cadulis. Moreover, the software integrates seamlessly with invoicing tools such as Pennylane, speeding up invoice generation and tracking. Billing times were reduced by 50%, which helped improve the company’s cash flow.
The Results: Numbers That Speak for Themselves
By adopting Cadulis, this IT support company achieved significant results:
- Increase in interventions: By optimizing routes and reducing lost time, the company was able to carry out 20% more interventions each week.
- Reduction in delays: Better-organized schedules led to a notable improvement in technician punctuality.
- Increased customer satisfaction: Thanks to better-prepared technicians and on-time service, positive customer reviews increased by 30%.
- Improved cash flow: Faster invoicing and precise tracking helped limit late payments.
Why Choose Cadulis?
This case study shows how Cadulis can transform field service management for a small business. But beyond the numbers, it’s important to highlight several differentiating advantages that make Cadulis an ideal solution:
A Flexible Business Model
With its freemium model, Cadulis is available free of charge for small teams, allowing businesses to test the solution risk-free. Progressive, commitment-free pricing then adapts to business growth, offering excellent value for money.
Quick and Easy to Use
Unlike other complex tools, Cadulis was designed to be intuitive. The manager of this company was able to master the essential features in just a few hours, and the technicians enthusiastically adopted the solution.
Conclusion: Ready to Take the Leap?
You too can transform your company’s management with Cadulis. Whether you’re facing delays, unnecessary travel, or heavy administrative management, this field service management software offers a simple and effective solution.
So, why wait? Book an appointment today with our technical team for a personalized demonstration by following this link. Together, we’ll find the solutions best suited to your needs.
