Case Study: How an IT Support Company Transformed Its Management with a Field Service Software
Managing a team of field technicians is no easy task, especially when the tools in use are not adapted. Discover in this case study how a small IT support and hardware installation company managed to increase its profitability and improve customer satisfaction thanks to Cadulis, a field service management software designed to meet the challenges of modern businesses.
A Company Facing Common Challenges
The company in question consists of a manager and five technicians specialized in IT support and hardware installation. Before adopting Cadulis, they managed their field operations with basic tools: rudimentary digital schedules, verbal information transmission, and paper intervention reports. While common, these methods quickly showed their limitations.
Here are the main difficulties encountered:
- Lack of route optimization: The schedules did not take into account the distances between jobs, resulting in unnecessary miles and wasted time. Imagine that after finishing a one-hour intervention, your technician discovers they have an hour-long drive to their next assignment! It’s impossible to stay on schedule. It’s also frustrating when a technician returns several days in a row to an area far from their base. An optimization software could have grouped jobs and optimized travel.
- Poor technician preparation: Storing information about previous interventions on paper makes it difficult to consult. Technicians often arrived without context, which could annoy clients. And to find information from a previous job, it could take hours to locate the paper report, sometimes with difficulties reading handwritten notes. Paper reports do not allow linking photos.
- Time-consuming administrative tasks: When there is no link between interventions and accounting, it slows down invoicing and reminders, putting the company’s cash flow at risk.
The Transition to Cadulis: A Turnkey Solution
Faced with these challenges, the manager decided to turn to Cadulis, a field service management software designed to automate and optimize operations. Installation was quick, and the team noticed improvements within the first few weeks.
Smart Scheduling
The AI-based scheduling assistant is a key feature of Cadulis. Thanks to it, schedules are optimized by taking into account distances between jobs, technicians’ working hours, and required skills. The result: a 25% reduction in miles traveled, saving time and reducing travel costs.
Real-Time Access to Information
With Cadulis, each technician has real-time access to job details via a mobile app. The intervention history can be consulted in just a few clicks, allowing technicians to arrive better prepared at client sites. No more excuses like “I wasn’t aware”: information is clear, accessible, and automatically updated.
Simplified Administrative Management
Intervention reports are no longer filled out by hand but directly in Cadulis. In addition, the software integrates seamlessly with invoicing tools such as Pennylane, speeding up invoice generation and tracking. Invoicing times have been cut by 50%, which has helped improve the company’s cash flow.
The Results: Numbers That Speak for Themselves
By adopting Cadulis, this IT support company achieved significant results:
- Increase in interventions: By optimizing routes and reducing wasted time, the company was able to complete 20% more jobs each week.
- Reduction in delays: Better organized schedules led to a notable improvement in technician punctuality.
- Increased customer satisfaction: Thanks to better technician preparation and on-time service, positive customer reviews increased by 30%.
- Improved cash flow: Faster invoicing and precise tracking helped limit payment delays.
Why Choose Cadulis?
This case study shows how Cadulis can transform the field service management of a small business. But beyond the numbers, several differentiating advantages make Cadulis an ideal solution:
A Flexible Business Model
With its freemium model, Cadulis is available free of charge for small teams, allowing businesses to try the solution risk-free. Progressive, commitment-free pricing then adapts to business growth, offering excellent value for money.
Quick to Get Started
Unlike other complex tools, Cadulis is designed to be intuitive. The manager of this company was able to master the essential features in just a few hours, and the technicians enthusiastically adopted the solution.
Conclusion: Ready to Take the Leap?
You too can transform your company’s management with Cadulis. Whether you’re facing delays, unnecessary travel, or heavy administrative management, this field service management software offers a simple and effective solution.
So, why wait? Book an appointment today with our technical team for a personalized demonstration by following this link. Together, we’ll find the best solutions for your needs.
