Case Study: An Elevator Maintenance Company Transforms Its Management with Cadulis
Elevator maintenance and troubleshooting present complex logistical and regulatory challenges. Companies must comply with strict legal obligations, such as performing periodic inspections every six weeks and an independent five-year inspection. In this article, we analyze how a company with 15 technicians managed to overcome these challenges by adopting Cadulis, an innovative planning tool that is more cost-effective and configurable than its previous system. Discover how elevator maintenance management is streamlined with the Cadulis software.
An Activity Under Strict Regulatory Oversight
Managing a fleet of elevators requires rigorous monitoring to ensure user safety. Each owner (or association) is therefore required to organize periodic inspections at regular intervals to check the condition of installations, prevent malfunctions, and ensure compliance with standards. In parallel, the five-year inspection, carried out by an independent organization, detects anomalies and certifies the proper functioning of safety devices. A government website details these obligations.
These requirements demand flawless organization. Interventions must be scheduled, carried out, and documented with precision. Additionally, a maintenance log must be kept up to date and accessible to tenants and co-owners. This level of rigor requires maintenance companies to use powerful tools to efficiently manage their teams and data.
The Challenge: Expensive and Poorly Adapted Tools
The company in this study faced significant constraints with its previous management software. Not only was it expensive, but it also lacked flexibility. Last-minute adjustments, which are frequent in this sector, were difficult to manage. This led to delays, especially in communicating intervention reports to clients. Furthermore, tracking legal obligations such as periodic visits and the five-year inspection required significant manual effort, increasing the risk of omissions and non-compliance.
The company was therefore seeking an alternative that could reduce costs while offering greater flexibility. After analyzing available options, it decided to adopt the Cadulis software to optimize its elevator maintenance management.
Cadulis: A Complete and Affordable Solution
Implementing Cadulis enabled the company to efficiently resolve several of its issues. One of the major improvements was the automation of legal obligation tracking. Cadulis automatically schedules periodic inspections, such as five-year checks. This not only ensures compliance with regulatory deadlines but also improves field team organization.
The integrated client portal has revolutionized client relations. Building residents can directly access intervention reports without waiting for manual transmission. This increased transparency has significantly improved customer satisfaction and also reduced the time the company spends handling administrative requests.
Cadulis has also enabled optimization of technician travel. By taking into account the location of interventions, the tool reduces unnecessary trips, resulting in time and fuel savings. The company has thus been able to lower its operational costs while increasing the efficiency of its interventions.
Tangible and Measurable Results
After only six months of use, the results are clear. The company reduced its operating costs by 25%, mainly thanks to optimized travel and reduced time spent on administrative tasks. Compliance with legal obligations has been fully secured, with systematic planning and perfect traceability of interventions.
Technicians, equipped with an intuitive mobile app, work in better conditions. They receive their schedules in real time and can use configurable forms to report all necessary information. This includes photos, electronic signatures, and detailed observations, directly integrated into the system. The result: fewer errors and smoother intervention management.
A Beneficial Transformation for Client Relations
One of the most striking aspects of this transition has been the impact on customer satisfaction. Thanks to the Cadulis client portal, tenants and owners have direct access to key documents, such as intervention reports. This transparency, combined with increased responsiveness, has strengthened client trust in the company’s services.
The company director also highlights the importance of Cadulis’ customizable features. For example, the automatic generation of reports in PDF or Word format allows for precise responses to client needs, while reducing time spent on repetitive administrative tasks.
A Solution Tailored to the Challenges of Maintenance Companies
Cadulis stands out as an essential software ally for elevator maintenance management. By centralizing all data, facilitating communication with clients, and ensuring compliance with legal obligations, this tool offers a complete and affordable solution. For this company of 15 technicians, Cadulis enabled a smooth transition and a significant improvement in performance.
This case study illustrates how the right tool can transform a company’s operations, combining operational efficiency, cost reduction, and customer satisfaction.
Want to learn more? Cadulis is designed to meet the needs of field service companies, regardless of their size. Contact us to discover how it can optimize your management today.
