Case Study: An Elevator Maintenance Company Transforms Its Management with Cadulis
Elevator maintenance and troubleshooting present complex logistical and regulatory challenges. Companies must comply with strict legal obligations, such as conducting periodic visits every six weeks and an independent five-year inspection. In this article, we analyze how a company with 15 technicians managed to overcome these challenges by adopting Cadulis, an innovative, more affordable, and configurable scheduling tool than its previous system. This is how elevator maintenance management is made easier with Cadulis software.
An Activity Under Strict Regulatory Oversight
Managing a fleet of elevators requires rigorous monitoring to ensure user safety. Thus, each owner (or association) is required to organize periodic visits at regular intervals to check the condition of installations, prevent malfunctions, and ensure compliance with standards. In parallel, the five-year inspection, carried out by an independent organization, detects anomalies and certifies the proper functioning of safety devices. A government website details these obligations
These requirements demand flawless organization. Interventions must be scheduled, carried out, and documented with precision. Additionally, a maintenance log must be kept up to date and accessible to tenants and co-owners. This rigor requires maintenance companies to use efficient tools to effectively manage their teams and data.
The Challenge: Expensive and Poorly Adapted Tools
The company in this study faced significant constraints with its previous management software. Not only was it expensive, but it also lacked flexibility. Last-minute adjustments, frequent in this sector, were difficult to manage. This led to delays, especially in communicating intervention reports to clients. Moreover, tracking legal obligations, such as periodic visits and the five-year inspection, required significant manual effort, increasing the risk of omissions and non-compliance.
The company was therefore looking for an alternative that could reduce its costs while offering greater flexibility. After analyzing the available options, it decided to adopt Cadulis software to optimize its elevator maintenance management.
Cadulis: A Comprehensive and Affordable Solution
Implementing Cadulis enabled the company to resolve several of its issues effectively. One of the major improvements was the automation of legal obligation tracking. Cadulis automatically schedules the organization of periodic visits, such as five-year inspections. This ensures not only compliance with regulatory deadlines but also better organization of field teams.
The integrated client portal brought a real revolution to customer relations. Building residents can directly access intervention reports without waiting for manual transmission. This gain in transparency has significantly improved customer satisfaction and also reduced the time the company spends handling administrative requests.
Cadulis also enabled optimization of technician travel. By taking into account the location of interventions, the tool reduces unnecessary trips, resulting in time and fuel savings. The company was thus able to lower its operational costs while increasing the efficiency of its interventions.
Tangible and Measurable Results
After only six months of use, the results are clear. The company reduced its operating costs by 25%, mainly thanks to route optimization and reduced time spent on administrative tasks. Compliance with legal obligations has been fully secured, with systematic scheduling and perfect traceability of interventions.
Technicians, equipped with an intuitive mobile application, work in better conditions. They receive their schedules in real time and can use configurable forms to report all necessary information. This includes photos, electronic signatures, and detailed observations, directly integrated into the system. The result: fewer errors and smoother intervention management.
A Beneficial Transformation for Customer Relations
One of the most striking aspects of this transition was the impact on customer satisfaction. Thanks to the Cadulis client portal, tenants and owners have direct access to key documents, such as intervention reports. This transparency, combined with increased responsiveness, has strengthened client trust in the company's services.
The company director also emphasizes the importance of Cadulis' customizable features. For example, the automatic generation of reports in PDF or Word format allows precise responses to client needs while reducing time spent on repetitive administrative tasks.
A Solution Tailored to the Challenges of Maintenance Companies
Cadulis stands out as an essential software ally for elevator maintenance management. By centralizing all data, facilitating communication with clients, and ensuring compliance with legal obligations, this tool offers a comprehensive and affordable solution. For this company of 15 technicians, Cadulis enabled a smooth transition and a significant improvement in performance.
This case study illustrates how a suitable tool can transform a company's operations, combining operational efficiency, cost reduction, and customer satisfaction.
Want to know more? Cadulis is designed to meet the needs of field service companies, regardless of their size. Contact us to discover how it can optimize your management today.
